ADR Entities

In case of a dispute, the consumer can resort to an Alternative Dispute Resolution Entity.

Provedor do Cliente das Agências de Viagens e Turismo:

• Rua Rodrigues Sampaio, Nº 170, 1º, 1169-120 Lisboa, Portugal
• Phone: +351 213 553 010
• Email: provedor@provedorapavt.com
• Website: https://provedor.apavtnet.pt

Centro de Arbitragem de Conflitos de Consumo do Algarve

•  Av. 5 de Outubro 55 R/C Dtº, 8000-075 Faro, Portugal
• Phone: +351 289 823 135
• Email: info@consumoalgarve.pt
• Website: www.consumoalgarve.pt
• Service hours: Monday to Friday, from 9:00 to 13:00 and from 14:00 to 17:00

Directorate-General for Consumer:

• Website: www.consumidor.gov.pt
• Consumer helpline: 213 564 600
• Telephone service hours: Monday to Friday, from 09:30 to 17:30