Terms and Conditions

1. The following terms and conditions apply in relation to contracts arranged by Long Limousine. as an agent and supplier, for transfers between the departure points and destinations specified in the written confirmation issued by Long Limousine.com, which is the trading name of Long Limousine - Serviços de Apoio Turístico - Sociedade Unipessoal, Lda.
    
2. Long Limousine - Serviços de Apoio Turístico - Sociedade Unipessoal, Lda is a limited company registered in Portugal, whose registered office address is Urbanização Quinta da Torre Lote 22, 4º AA, 8365-000 Armação de Pêra. Its company registration number is RNAVT 4775 and its fiscal number is 508425816.
    
3. References to "you" and "your" in these terms and conditions mean all passengers listed in the written confirmation (including anyone who is substituted or added at a later date). "We", "us" and "our" means Long Limousine, Lda.
    
4. Bookings may be made online at www.longlimousine.pt (the "Website"), by email or by telephone or mobile phone, including SMS. Where two or more people are included in the same booking, the person making the booking the lead party shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must be at least 18 years of age.
    
5. For online bookings, the Lead Party must follow the process for making a booking on the Website and clicking on the appropriate confirmation button.
    
6. Full payment is required only on arrival to resort. After the booking, that we will process, we will send you an email that is the written confirmation with details of the persons involved in the booking and the transfers booked. The written confirmation acts as the "voucher" and must be presented to the our representative/driver for both the outward and return journeys. A legally binding contract will be created between the Lead Party (and all of the passengers listed on the written confirmation) and us.
    
7. All payments made are refundable if canceled by the at least 48 hours prior the service.
    
8. SMS Departure Messages is a paid service and no refund will be given if your mobile is turned off or if you inserted your number incorrectly in our online booking form.
    
9. It is the Lead party (or any other person acting on behalf of the passengers whose names appear on the written confirmation) responsibility to check the details of the booking on the voucher prior to travel and inform us as soon as possible if there are any errors. We cannot be held responsible for errors in services due to incorrect information provided at the time of the booking.
    
10. The EU directive 2003/20/EC states that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm.
     
11. All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the designed field at the time of booking. Child seat for a child are provided by us free of charge. We strongly recommend that you advise the age of your young ones on the special requirements box at the time of the booking, so we can supply the most suitable child seat according to the child´s age.
     
12. We are usually able to transport manual, folding wheelchairs in our vehicles, but passengers must advise us at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements.
     
13. Booking amendments can be made on the website free of any administration charge up to 2 days before the first service. If the amendment leads to an increased cost, this must be paid by the customer at the time of the service. Last minute amendments will be subject to availability. Amendments must be emailed to or calling +351 967002223. Our voucher number must be mentioned.
     
14. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage, i.e. one suitcase which should not exceed 90cm x 50cm x 25cm and one piece of hand luggage. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. If a passenger requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. The driver or us may make a charge for excess baggage or refuse carriage of the excess items when not previously informed.
     
15. The drivers or us, reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behavior is considered to pose a threat to the driver or the vehicle. No refunds will be made in those circumstances.
     
16. Smoking is not permitted. All vehicles are fully insured for passenger and third party claims, as required by the Portuguese law. Passenger´s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by us. We will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers.
     
17. If your arrival flight is diverted, we recommend that you contact us via the telephone numbers provided. Whilst every effort will be made to accommodate changes of this nature, by letting us know no charge will be applied.
     
18. We or our website will give you the pick up time on services from hotel/accommodation to the airport, according to the flight time provided by you. We strongly recommend not to change the pick up to a later time. All passengers are advised to be in the airport 2 hours before flight departure.
     
19. We shall not be in breach of these terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these terms and conditions arising from the circumstances the following are examples of circumstances which are not within our reasonable control:
    1. Accidents causing delays to the vehicle;
    2. Exceptional or severe weather conditions;
    3. Compliance with requests of the police;
    4. Deaths and accidents on the road;
    5. Vandalism and terrorism;
    6. Unforeseen traffic delays;
    7. Industrial action by third parties;
    8. Other circumstances affecting passenger safety;
    9. Road closures due to local fiestas or other events;
    10. Properties that are not accessible to a vehicle;
    11. Acts of God, flood, earthquake or any other natural disaster;
    12. Epidemic or pandemic;
    13. War, threat of war or similar;
    14. Fire or explosions;
    15. Terrorist attack or riots.
         
20. Our transfers are from the booked pick up point to the final drop off point only. In case extra stops are required ( e.g. to collect the key of an apartment to a third party location) a local extra charge payable may apply. The agreement and payment of those extra charges are between your party and us.
     
21. Our liability to the passengers, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of the booking for the transfer service.
     
22. We are entitled to refuse any order placed by you. We guarantee to allocate a vehicle to every booking request. In the event that we are unable to allocate your booking request to one of his vehicles, we will request one from our suppliers. As last resource, we will accommodate you in a local taxi.
     
23. If you experience a problem during your holiday, please inform us.
     
24. After completing each transfer provided by us, we send out by email a feedback form, in which we reserve the right to publish your comment and review on our website.
     
25. We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with Portuguese Data Protection Authority. www.cnpd.pt/english/index_en.htm
     
26. These terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with Portuguese law. Disputes or claims arising out of or in connection with these administrative terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Portuguese courts.